Refund / Return Policy

Refund & Return Policy – Digital Technics

At Digital Technics, we are committed to providing high-quality security and technology products. If you are not satisfied with your purchase, we are here to help.

Return Eligibility
Customers may request a return within 7 days of receiving the product if the item is faulty, damaged, or not as described. The product must be returned in its original condition and packaging with all accessories included.

Non-Returnable Items
Products that have been physically damaged due to misuse, improper installation, or unauthorized repair may not qualify for return or refund.

Return Process
To request a return, please contact our support team with your order details and reason for the return.

Phone / WhatsApp: 0787 846 975
Email: support@digitaltechnics.co.ke

Our team will guide you through the return process and provide instructions for returning the product.

Refunds
Once the returned product is received and inspected, we will notify you about the approval of your refund. Approved refunds will be processed through the original payment method where applicable.

Exchanges
If a product is defective or damaged, we may offer a replacement depending on product availability.

Delivery Costs
Delivery costs for returning products may be the responsibility of the customer unless the return is due to a defective or incorrect item.

Contact Information
Digital Technics
Simla House, 1st Floor, Room 14
Tom Mboya Street, Nairobi, Kenya